![]() Usually, they can rate their feedback as: Generally, companies ask customers to provide feedback on how satisfied they are with the agent’s resolution of their issue. The Customer Satisfaction Score (CSAT) is a great indicator of how happy the customer is with your brand as a whole. ![]() You can use this information to create standardized call center scripts and train agents to meet customer expectations. The qualitative analysis can help you understand the inconsistencies in your agents’ behavior, tone, and how they handle a situation.
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